Registration instructions

Welcome!

It is very important that you read this before making your booking.

● You must be over 18 years old to participate.

Each registration is for ONE PERSON ONLY. If you want to register for a friend, you must make another registration with their details.

>> The only exception is when booking the DOUBLE or TRIPLE ROOMS where one person will pay for the room. The other(s) must indicate that they will be sharing this room when making their own booking by stating the name of the person who purchased the room in the booking notes on the payment screen ( Additional information> Order Notes> “I´m person X´s room-mate”).

Select from the options for ENTRY TICKET / ROOM / FOOD* / TRANSPORT** and add them to the CART ((you can view and edit what you have selected by clicking the shopping trolley icon in the main menu).
(*) optional but recommended (**) optional

● Once you have finished your order, go to CHECKOUT where you´ll be asked your details in order to create your account and where you´ll be able to add  ORDER NOTES (extra info about your food, transport and accommodation bookings).

 

● Once you have finished your order, you will receive an email with your registration details and the xplore Bcn bank account details. If you don´t receive it within a few minutes, please check your SPAM folder.

● Make the bank transfer to the xplore Bcn account indicating the number of your reservation (you´ll find the number in the email from the previous step)

>> Send the proof of your transfer to “xploregist@gmail.com” with the title:
“Proof of transfer plus your reservation number”
>> You must do this within two hours or your booking will be cancelled.

● You will receive an email indicating that your booking is “in process” once we have received the proof of your transfer, or, you will receive an alternate email indicating that it has been “completed” once we have confirmed that the funds have been transferred correctly.

● The only method of payment is by bank transfer. We will not accept payment in cash at the festival.

If you have doubts regarding your registration process, please contact us at xploregist@gmail.com with your order number -if you have one-.

Got it! I want to register!

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